Refund policy

Last updated: June 2026

At StickerHarbor, we want every sticker pack to bring creativity, color, and happiness into your day. Your satisfaction is extremely important to us, and we are committed to providing a fair and transparent return and refund process.

By placing an order through StickerHarbor.store, you agree to the terms outlined below.

30-Day Return Guarantee

We proudly offer a 30-day return policy.

You have 30 calendar days from the date your order is delivered to request a return.

To qualify for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging whenever possible.
  • The item must not show signs of excessive use, damage, alteration, or misuse.
  • Proof of purchase or order confirmation must be provided.

Items Eligible For Refund

Customers may request a refund if:

  • The product arrives damaged.
  • The product arrives defective.
  • The product received is different from the item ordered.
  • The order is lost during transportation.
  • The package cannot be delivered due to carrier issues.
  • The order arrives significantly different from the product description.

Items Not Eligible For Refund

Refunds may not be granted under the following circumstances:

  • Customer changes their mind after the order has shipped.
  • Incorrect shipping information was provided by the customer.
  • Refusal to accept delivery.
  • Minor color variations caused by monitor or screen settings.
  • Delays caused by customs clearance procedures.
  • Delays caused by weather conditions, holidays, or carrier disruptions.
  • Normal wear and tear resulting from use.

Damaged Or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery.

Please include:

  • Order number
  • Description of the issue
  • Clear photographs showing the problem

Our team will review your request and provide a replacement or refund when appropriate.

Lost Packages

If tracking information indicates no movement for an extended period or the package is confirmed lost by the carrier, we may offer:

  • A replacement shipment
  • A full refund
  • Store credit

The resolution will be determined after investigation.

Refund Process

Once your request is approved:

  • Refunds are issued to the original payment method.
  • Processing time typically ranges from 5–10 business days.
  • Financial institutions may require additional processing time.

Return Shipping Costs

If the return is due to our error, damaged products, or incorrect items, return shipping costs may be covered by StickerHarbor.

For all other approved returns, customers may be responsible for return shipping expenses.

Order Cancellation

Orders may be canceled within 12 hours after purchase.

Once processing or fulfillment begins, cancellation may no longer be possible.

Contact Us

Email: support@StickerHarbor.store

Address:
435 Hillcrest Ave
Nanaimo, BC
Canada

Phone:
1 (250) 816-1452